Job Description:

Sales & Customer Service

• Monitor daily calls and emails; coordinate with related departments, Reservations, and Sales offices to provide services and meet customer needs.
• Based on company market plans, hotel pricing, and actual package usage, proactively develop room packages to update on the website/ads after DOSM approval; create codes in the hotel system.
• Track traditional and new markets, including Series bookings, to expand Leisure/Corporate/MICE segments; propose ideas to DOSM/GM.
• Manage online contracts and OTA content; suggest timely promotions to DOSM & GM.
• Attend meetings at property or head office regarding marketing, sales, promotions, packages, and pricing; support on-site sales promotions.
• Understand company targets on revenue, cost, pricing, and market direction.
• Perform other tasks assigned by the Director of Sales & Marketing (DOSM).

Marketing & Promotion

• Regularly update customer/partner database in the Smile system and Excel files.
• Implement end-of-year gifting, sales calls during low season in Central Vietnam, HCMC, and Hanoi; attend annual customer events.
• Prepare sales kits, meeting rooms, and services for partner visits; greet and support guests/partners during site inspections and VIP visits with the GM.
• Coordinate with sales offices in marketing and sales activities at the property.
• Oversee printing of hotel collaterals, banners, in-room materials (e.g. hotel book, fact sheets, signage), and place them at reception as per brand guidelines.
• Propose ideas on pricing, product, and marketing plans to the hotel and corporate teams.
• Work with the corporate marketing team on photos/videos and media content for promotions and event announcements.

Reporting & Other Duties

• Ensure all sales documentation is properly stored and organized.
• Compile weekly/monthly reports for DOSM; share room status, pricing, and revenue info; analyze data as required by GM and DOSM.
• Track and file marketing contracts, barter deals, print orders, and coordinate debt clearing with Accounting and Reservations.
• Update the corporate team on product information and SOPs; manage time and tasks proactively.
• Submit weekly reports and other reports as required by DOSM & GM.
• Perform additional tasks as assigned by superiors.

Requirement:

• Graduate in Hospitality, Business Management or relevant major
• Minimum 3 years hotel sales experience
• Good computer skills
• Sense of confidence to achieve results in the negotiation process
• Excellent communication skills
• Fluent English communication

Benefits:

• Probation period with 100% salary & 70% service charge
• Attractive benefits
• Full compliance with social, health, and unemployment insurance obligations
• Great opportunities for learning and career development

Contact:

Legacy Hoi An Resort
Email: hr@legacyhoian.com
Phone Number / Zalo: 0235 3 933 377 / 0931912292 (Ms. Kieu)