Job Description:

• Develop and update SOPs and quality standards for service delivery;
• Conduct periodic inspections on service quality and compliance with standards and regulations at the properties;
• Monitor review scores on OTA platforms and internal systems; regularly compile customer feedback, reviews, and comments, and propose recommendations for improvements at the properties;
• Coordinate with the Group’s Human Resources – Training department to organize training programs on customer service and operational standards to ensure service quality;
• Work closely with General Managers and Heads of Operations at the properties to ensure consistency and alignment in implementing services according to the standards;
• Advise the Board of Director and General Managers of the properties on matters related to service quality;
• Perform other tasks as assigned by the Board of Directors.

Requirements:

• Bachelor’s degree in Hospitality Management, Tourism, or related fields;
• Minimum 5–7 years of experience in the hospitality industry, preferably in roles such as EAM, OM, or GM at 4–5-star properties;
• Strong analytical, evaluation, and training skills;
• Strong understanding of service quality standards and performance metrics;
• Willingness to travel frequently to the Group’s properties;
• Proficient in English.

Benefits:

• Competitive salary based on experience and competencies
• 100% of salary during probation
• Various bonuses included Public Holiday bonus; Year-end bonus, Performance bonus, Incentive scheme
• Dynamic, professional and autonomous working environment
• Special prices policy for Company team-members at hotels/resorts that managed by BelGroup Hospitality
• Annual Team Building program and engagement activities

Contact:

BelGroup Hospitality
Email: recruitment@belgroupvn.com
Phone/Zalo: 0971 366 879