Assistant to CEO plays a key role in directly supporting CEO in managing, coordinating, and supervising the operational activities of hotels under the group. This position acts as a bridge between the Executive Board and the General Managers at each property, ensuring that strategies, procedures, and operational standards are consistently and effectively implemented. Additionally, the role involves monitoring business performance, supporting service quality control, and proposing operational improvement solutions across the entire system.

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Hotel Operations Coordination Support

• Monitor and supervise daily hotel operations across the group, ensuring compliance with the group’s standards and procedures.
• Coordinate with Hotel General Managers to address emerging issues promptly and appropriately.
• Assist in reviewing operational reports from each property (including room occupancy, revenue, expenses, service quality, etc.).

Implementation and Monitoring of Strategic Plans

• Support the General Director in implementing strategic plans, policies, and objectives across the hotel system.
• Ensure alignment and consistency in execution among properties; track progress, performance, and report periodic results.
• Contribute to evaluating the operational KPIs of each property and propose adjustments when necessary.

Internal Communication and Liaison

• Serve as a communication bridge between the General Director and management teams at each hotel to deliver information, policies, and operational directives.
• Draft and update internal reports, meeting minutes, and executive documents as requested by the General Director.
• Prepare materials for meetings, business trips, and operational audits or evaluations conducted by the Executive Board.

Service Quality and Process Control

• Collaborate with the Quality Assurance (QA) team to conduct periodic assessments of service quality and guest experience at the hotels.
• Monitor adherence to brand standards and recommend process improvements to enhance operational efficiency.

Reporting and Analytical Support

• Consolidate data, analyze operational performance, and provide insights to assist the General Director in strategic decision-making.
• Prepare comprehensive weekly, monthly, and quarterly operational reports for submission to the Executive Board.

Other Duties

• Perform additional tasks as assigned by the direct supervisor and the Executive Board to ensure the organization’s objectives are achieved in each operational phase.

Other duties and responsibilities

• Maintains positive interactions with colleagues and Company employees.
• Communicate with the company departments and personnel at properties to support in a friendly attitude.
• Perform related duties and special projects as assigned by the CEO.

Responsibility to comply with

• Fire prevention, occupational health & safety and Company security procedures
• Company rules, regulations, policies and procedures
• Company brand and service standards
• Operating systems of the Company
• Company mission, vision and values
• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the Company.

Requirements

• Graduated from university: Business Management, Hospitality Management or related majors
• Proficient in Microsoft Office (Word, Excel, PowerPoint…), accounting software and PMS (Property Management System)
• Good command of English for professional and communication purposes
• Experience in Strategic Management, Project Management, and Business Operations, preferably in the Hospitality industry.
• More than 5 years of managerial experience in the hospitality industry, preferably in hotel chains or groups
• Strong analytical, evaluation, logical thinking, organizational and managerial skills
• Ability to synthesize and analyze information and events.
• Problem-solving skill
• Ability to work in a fast-paced environment
• Adapts well; Ability to work under pressure
• Management and Leader
• Integrity, strong leadership ability, flexibility, resilience, and ability to work under pressure
• Professional and well-groomed appearance
• Willingness to travel for business (domestic & international)

Benefits

• Opportunity to work within a professional hospitality group managing over 15 four- and five-star hotels and resorts nationwide.
• Competitive salary based on experience and performance.
• 100% salary during the probation period.
• Full social insurance contributions based on total salary.
• Holiday bonuses, annual performance bonuses, and productivity incentives.
• Modern, professional working environment with strong growth potential.
• Annual Management Teambuilding program and various group engagement activities.

Contact

BelGroup Hospitality
Email: recruitment@belgroupvn.com
Phone/Zalo: 0971 366 879