*Workplace: Hoi An, Quang Nam, Vietnam.

Job Description

Responsible for managing and overseeing the hotel’s operations and business activities across all areas, including:

• Finance: Manage revenue and expenses to ensure the GOP meets targets and requirements.
• Sales: Provide strategic direction to the Sales Department, continuously build and expand the customer and partner network, and apply innovative sales solutions to optimize revenue and exceed business goals.
• Marketing: Develop specific marketing strategies for each market segment at different times, along with direct promotional strategies in the hotel’s key markets. Drive marketing campaigns that deliver immediate profit impact.
• Human Resources: Manage and develop the hotel team, ensuring enthusiasm and motivation. Ensure training plans and a minimum of 4 training hours per employee per month are met.
• Operations: Monitor service quality and pricing. Ensure the team understands and complies with all SOPs. Develop and implement maintenance and preventive plans with optimal cost efficiency. Focus equally on maintenance and daily operations.
• Guest Service: Beyond leading the team to deliver services up to brand standards, the General Manager should regularly interact with guests, build relationships, and enhance guest satisfaction. Prioritize improving the hotel’s ranking on review platforms such as TripAdvisor and Agoda.

Requirements

• Bachelor’s degree in Hotel Management or a related field.
• At least 15 years of experience in international-standard hotels, resorts, or serviced apartments, including a minimum of 5 years in a General Manager role at five-star properties.
• Candidates with a strong Sales background and prior experience as a Cluster General Manager are highly preferred.
• The selected candidate will be based in Hoi An, with potential future assignments at other properties within the Group.
• Preference will be given to Vietnamese nationals.

Benefits

• Competitive salary based on experience and performance.
• 100% salary during the probation period.
• Holiday bonuses, annual performance bonuses, and productivity incentives.
• Modern, professional working environment with strong growth potential.
• Annual management teambuilding programs and various group engagement activities.
• Opportunity to work within a professional hospitality group operating over 15 four- and five-star hotels and resorts nationwide.

Contact

BelGroup Hospitality
Email: recruitment@belgroupvn.com
Phone/Zalo: 0971 366 879