Receive, process, and manage reservation requests from customers through various channels, ensuring accuracy and timeliness. Support the Reservations team in delivering excellent customer service and complying with hotel procedures.

Quantity: 02

Duties and responsibilities:

A. Reservation Management

• Receive and process reservation requests via phone, email, website, or other distribution channels.
• Accurately input and update reservation data in the hotel management system (PMS/CRS).
• Confirm special requests from guests and coordinate with relevant departments to fulfill them promptly.
• Provide information about rates, reservation policies, cancellations, and related services to guests.
• Assist in handling reservation-related issues under supervision.
• Maintain data accuracy and confidentiality of guest information in the system.
• Other duties as assigned by supervisor

B. Responsibility to comply with regulations

• Fire prevention, occupational health & safety and company security procedures
• Company rules, regulations, policies and procedures
• Company brand and service standards
• Operating systems of the company
• Company mission, vision and values

Requirements

• College/ University: Business, Hotel Management, related major
• Excellent in MOS skills (word, excel, powerpoint…)
• Fluent in English, a second language will be an advantage
• Knowledge about the hospitality industry
• More than 1 year of experience in Reservations or Customer Service
• Excellent verbal and written communication skills
• Team Player with excellent interpersonal skills
• Positive attitude and good communication, negotiation skills
• Local market knowledge is preferred
• Ability to work in a fast-paced environment
• Ability to work well with a diverse team
• Commitment to delivering a high level of customer service
• Ability to work under pressure and under own initiative
• Well-organized and well-planning and detailed
• Pleasant appearance, professional demeanor
• Able to work in shifts, including holidays and weekends

Benefits

• Competitive salary based on experience and performance.
• 100% salary during the probation period.
• Full social insurance contributions based on total salary.
• Holiday bonuses, annual performance bonuses, and productivity incentives.
• Modern, professional working environment with strong growth potential.
• Annual Management Teambuilding program and various group engagement activities.
• Opportunity to work within a professional hospitality group managing over 15 four- and five-star hotels and resorts nationwide.

Contact

BelGroup Hospitality
Email: recruitment@belgroupvn.com
Phone/Zalo: 0971 366 879