RESPONSIBILITIES:

• Develop, implement, and monitor cluster-level business strategies to achieve both short- and long-term objectives.

• Analyze market trends, competition, and consumer behaviors to adjust strategies accordingly.

• Optimize revenue and profitability through effective cost management, performance tracking, and operational efficiency across all properties.

• Oversee daily operations across all cluster properties, ensuring adherence to brand standards and corporate policies.

• Provide direction and guidance to Property General Managers (GMs) in managing operations, resolving issues, and achieving key performance indicators.

• Ensure effective coordination between cluster functional teams and between properties and the Head Office.

• Approve and control operating budgets, capital plans, and expenditures within the cluster.

• Monitor, evaluate, and analyze financial reports, and propose solutions to improve profitability and operational performance.

• Oversee recruitment, training, and development of property-level leadership teams.

• Foster a positive culture of collaboration, innovation, and engagement across all properties within the cluster.

• Encourage, motivate, and develop teams to drive decisive actions toward shared organizational goals.

• Ensure all properties comply with legal, regulatory, and corporate policy requirements.

• Proactively anticipate and manage potential risks, crises, or operational incidents.

• Represent the cluster in dealings with government authorities and strategic partners.

• Prepare and deliver periodic and ad-hoc reports to the Board of Directors on cluster performance.

• Collaborate closely with Group functional departments to implement projects, policies, and common operational standards.

• Coordinate with other Departments, Divisions, and Properties across the Group to maximize task implementation and deliver high-quality products and services to the market.

• Encourage, motivate, and develop the respective teams to build trust and promote a spirit of decisive action toward achieving the Company’s goals.

• Perform related duties and special projects as assigned by Line Manager or BOD.

REQUIREMENTS:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
• Minimum 10–15 years of experience in the hospitality industry, including at least 5 years in a senior leadership role within hotels or resorts
• Strong understanding of hotel operations, with solid financial, revenue, and business management skills
• Proven leadership and strategic planning abilities, with the capability to lead teams effectively in a dynamic environment
• Strong commitment to guest experience and service excellence, with the ability to maintain high customer satisfaction and handle guest feedback professionally
• Fluent in English; additional languages are an advantage
• Experience with hotel management systems and reporting tools is preferred

BENEFITS:

• Competitive salary based on experience and performance.
• Full salary during the probation period.
• Public holiday bonuses, annual performance bonuses, and productivity incentives.
• Modern and professional working environment with strong career growth opportunities.
• Annual management teambuilding programs and various employee engagement activities.
• Opportunity to work within a professional hospitality group operating 15+ four- and five-star hotels and resorts nationwide