RESPONSIBILITIES:

Operational Tracking & Coordination Support

Monitor and consolidate operational updates from properties on a regular basis. Collect and review reports from properties including occupancy, revenue, expenses, and service quality. Track the implementation of directives from the DGD and provide updates. Coordinate with properties to clarify information when required.

Implementation Tracking Support

Assist in communicating plans, policies, and objectives from the DGD to properties. Monitor progress and consolidate implementation results periodically. Update KPI implementation status at a reporting level.

Administrative & Coordination Support

Draft reports, meeting minutes, announcements, and related documents as required. Prepare materials for meetings and the DGD’s working schedule. Coordinate communication between the DGD and departments or properties. Follow up and remind relevant stakeholders on action items assigned by the DGD.

Reporting & Analysis Support

Consolidate data from multiple sources to prepare weekly, monthly, and quarterly reports. Provide basic analysis and consolidated insights. Standardize reporting templates and formats across the system.

Reporting Quality Control

Validate the completeness and accuracy of data before submission. Coordinate with relevant teams to adjust and finalize data.

Other Duties

Perform ad-hoc tasks as assigned by the DGD. Support internal projects or executive initiatives when required. Maintain effective collaboration with departments and properties.

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field is preferred (or equivalent practical experience)
• Minimum 3–5 years of experience in executive assistance or administrative support, preferably within the hospitality or service industry
• Good understanding of hotel operations and hospitality service standards, with the ability to support coordination across departments
• Strong organizational, multitasking, and time management skills with high attention to detail
• Excellent written and verbal communication skills. Fluent in English; additional languages are an advantage
• Ability to handle confidential information with professionalism and discretion
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiar with scheduling and communication tools
• Strong interpersonal skills with the ability to coordinate effectively across departments and stakeholders

BENEFITS:

• Competitive salary based on experience and performance.
• Full salary during the probation period.
• Public holiday bonuses, annual performance bonuses, and productivity incentives.
• Modern and professional working environment with strong career growth opportunities.
• Annual management teambuilding programs and various employee engagement activities.
• Opportunity to work within a professional hospitality group operating 15+ four- and five-star hotels and resorts nationwide.