Manage and execute the entire audit activities to quality of tools and equipment, facilities as well as services of Group’s hotels/resorts.
Develop plans, policies and procedures; establish services standards then conduct training to make sure compliances are implemented.
Plan and deliver regular check implementation and compliance to policies and procedures of Hotels/Resorts in term of maintaining service qualities, ensuring to meet requirements of standards has set.
Deliver annual, quarterly and monthly training plans to operation departments that suitable for operation of each hotel/resort of the Group.

Quantity: 05

Job Description

• Design and implementquality control systems and standards to services in Properties under Group management.
• Conduct audit in Properties re. services quality, include SOP and compliance; work with Head of Departments and Properties’s General Manager on action plan.
• Consult standard manning guide of Operation departments of each propertyto ensure service quality and guest experiences.
• Participate in establishing or correcting, updating SOP of Operation departments.
• Follow-up implementation and improvement of Properties after auditing and training.
• Check on functions which relate to quality services and guest experiences such as Landscape, Environmental Sanitation, construction errors, design errors, wear and tear or damage during use… in rooms and public areas in the Properties.
• Inspect periodically equipment, processes, and products (rooms, f&b) to ensure quality standards of services are met
• Direct and coordinate service quality control audit programs
• Plan and provide training for the Properties to ensure all Operation employees understand services quality standards and goals; include hygiene, setup, execution procedure.
• Working with Properties’s Leaders to ensure all services meet quality standards before go to guests.
• Periodically totalize guest’s requests, comments, reviews and propose the initiatives or solutions for satisfaction, amendment or improvement.
• Keep updated and report to Board of Directors and Properties’ General Manager on service quality issues if yes and trends
• Build a transparent and specific evaluation system to measure concretely
• Drive and promote a culture of quality within the organization
• Other professional assignments or missions as per Superior or BOD.

Other duties and responsibilities

• Maintains positive interactions with guests, good working relationships with colleague and all employee within Group.
• Communicate with other departments and all others in Properties in a friendly attitude.
• Perform related duties and special projects assigned by Direct Manager or BODs.

Responsibility to comply with

• Fire prevention, occupational health & safety and Company security procedures
• Company rules, regulations, policies and procedures
• Company brand and service standards
• Operating systems of the Company
• Company mission, vision and values
• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the Company.

Requirements

• University degree in Business, Marketing, Hotel Management, Tourism related education
• Word, Excel
• Fluent English, a second language will be an advantage
• Knowledge about the hospitality industry
• Experience in supervisory or executive role in hotels
• Excellent verbal and written communication skills
• Team Player with excellent interpersonal skills
• Positive attitude and good communication skills
• Ability to work in a fast-paced environment
• Commitment to delivering a high level of customer service
  Ability to work under pressure and under own initiative
• Proactive; Professional
• Be able to go business trip.

Benefits

• Opportunity to work within a professional hospitality group managing over 15 four- and five-star hotels and resorts nationwide.
• Competitive salary based on experience and performance.
• 100% salary during the probation period.
• Full social insurance contributions based on total salary.
• Holiday bonuses, annual performance bonuses, and productivity incentives.
• Modern, professional working environment with strong growth potential.
• Annual Management Teambuilding program and various group engagement activities.

Contact

BelGroup Hospitality
Email: recruitment@belgroupvn.com
Phone/Zalo: 0971 366 879