Quantity: Ho Chi Minh (05), Ha Noi (05), Hoi An | MICE (03)

Job Description

• Report to DOS & work closely with the Sales, Revenue and Reservations team.
• Assist Sales team in the preparation of business trips and attends weekly meetings, credit meetings, forecasts meetings as and when requested.
• Handle customer care issues and as necessary, refers them to the appropriate dept.
• Support the hotel’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Monitor system and report for attendance, annual leave, public holidays and sales calls.
• Ensure smooth inter-departmental communication channel to get messages/ information clearly received or disseminated.
• Sets day-to-day priorities to complete assigned responsibilities.
• Perform other duties as assigned by the Department Head or the Board of Directors to meet business needs.

Responsibility to comply with

• Fire prevention, occupational health & safety and Company security procedures
• Company rules, regulations, policies and procedures
• Company brand and service standards
• Operating systems of the Company
• Company mission, vision and values
• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the Company.

Requirements

• University degree in Business, Marketing, Hotel Management, Tourism related education
• Word, Excel
• Fluent English, a second language will be an advantage
• Knowledge about the hospitality industry
• Experience in supervisory or executive role in hotels
• Excellent verbal and written communication skills
• Team Player with excellent interpersonal skills
• Positive attitude and good communication skills
• Ability to work in a fast-paced environment
• Commitment to delivering a high level of customer service
  Ability to work under pressure and under own initiative
• Proactive; Professional
• Be able to go business trip.

Benefits

• Opportunity to work within a professional hospitality group managing over 15 four- and five-star hotels and resorts nationwide.
• Competitive salary based on experience and performance.
• 100% salary during the probation period.
• Full social insurance contributions based on total salary.
• Holiday bonuses, annual performance bonuses, and productivity incentives.
• Modern, professional working environment with strong growth potential.
• Annual Management Teambuilding program and various group engagement activities.

Contact

BelGroup Hospitality
Email: recruitment@belgroupvn.com
Phone/Zalo: 0971 366 879